Wiñk

I booked an appointment for the 19h15 – 19h30 slot last evening. Unfortunately there was a lot of traffic on the highway, what made me arrive with a 5 minute delay, at 19h20. When I got to Wink both staff were busy with other customers and I stood by the door for about 2-3 minutes before I was told I couldn't be seen since there was no time left for my appointment. To keep my appointment I would have to wait another 15 minutes, which wasn't feasible for me because of a busy schedule. Overall, this was a very disappointing experience. No one seemed to be available to keep the appointment. If I was 5 minutes late in a 15-minute slot, I would still have 10 minutes left, which is enough time for highbrow threading. However, it was clear to me that the reason why I was not seen was not my delay but the fact that the person in charge of my slot was still finishing an appointment with another customer when I arrived and this overlapped with mine.