Nice Way Porto Hostel

We stayed in a private room. The dorm room next to ours was being fumigated. When I questioned what was going on I was told “this is our normal cleaning procedure, there’s nothing to worry about”. I knew this was not normal. I ended off getting bed bug bites. This was most uncomfortable and put a damper on the rest of our trip. When I communicated with the manager about this issue I was told I would be given a refund and he was most apologetic. I took him at his word. Well it’s been 7 weeks I still haven’t received my refund even though I have been in email contact with the manager. I feel I’ve been Twice Bitten (once by the bed bugs and now with no refund)!!!